Gaya APA
Oakland, J, S. (1999).
Total Organizational Excellence : Achieving World-Class Performance (1).
Inggris:
Butterworth Heinemann.
Gaya MLA
Oakland, John, S..
"Total Organizational Excellence : Achieving World-Class Performance".
1
Inggris:
Butterworth Heinemann,
1999.
BUKU TEKS.