Gaya APA

Tjiptono, F. (2017). Service management : mewujudkan layanan prima (edisi 3) (Ed. 3). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy. "Service management : mewujudkan layanan prima (edisi 3)". Ed. 3 Yogyakarta: Andi, 2017. BUKU TEKS.