Gaya APA
Tjiptono, F.
(2003).
Prinsip-Prinsip Total Quality Service (Tqs)
(
3)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Service (Tqs)".
3
Yogyakarta:
Andi,
2003.
BUKU TEKS.