Gaya APA
Tjiptono, F.
(2003).
Tqm : Total Quality Management
(
1)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Tqm : Total Quality Management".
1
Yogyakarta:
Andi,
2003.
BUKU TEKS.